These terms and conditions govern your use of the Rich Queen platform. By registering an account or accessing any part of the site, you confirm that you have read, understood, and agreed to be bound by these rules. Please read them carefully before you start playing.
You must be at least 18 years old to register and use Rich Queen. By creating an account, you confirm that you meet this age requirement and that all information you provide during registration is accurate and up to date. Each player is permitted to hold only one account; duplicate accounts may be suspended without notice. Rich Queen reserves the right to request identity verification documents at any time to confirm eligibility. Accounts found to belong to underage users will be closed immediately and any balances forfeited in accordance with applicable regulations.
You are solely responsible for keeping your login credentials confidential and for all activity that occurs under your account. Rich Queen will never ask for your password via email, chat, or any other channel — do not share it with anyone. If you suspect unauthorised access to your account, contact our support team immediately so that appropriate action can be taken. Any losses resulting from failure to maintain account security are the responsibility of the account holder. Rich Queen cannot be held liable for losses arising from a player's own negligence in protecting their login details.
All financial transactions on Rich Queen are conducted in Philippine pesos (PHP) via supported local payment methods including GCash, Maya, and Philippine bank transfers. Deposits are credited to your account once the transaction is confirmed by the payment provider. Withdrawal requests are processed subject to identity verification and compliance checks, and processing times may vary depending on the payment method selected. Rich Queen does not accept third-party payments — deposits must come from a payment account registered in your own name. Any attempt to use fraudulent payment methods will result in immediate account suspension and reporting to relevant authorities.
Rich Queen is committed to providing a fair and enjoyable entertainment environment for all Filipino players on the platform. Any form of cheating, collusion, use of automated software (bots), or exploitation of system errors is strictly prohibited and will result in immediate account termination. Players must not attempt to manipulate game outcomes, abuse bonus structures, or engage in any activity that gives an unfair advantage over other users. Accounts found to be involved in fraudulent activity, money laundering, or any illegal conduct will be permanently closed and reported to the appropriate Philippine authorities. We reserve the right to void any bets or winnings that result from technical errors, system faults, or clear violations of these terms.
All bonuses and promotional offers available on Rich Queen are subject to specific terms that are published alongside each promotion on the Promotion page. Bonus credits are awarded at the sole discretion of Rich Queen and may be modified, suspended, or withdrawn at any time without prior notice. Players may only claim each promotional offer once unless the promotion explicitly states otherwise. Attempting to claim bonuses through multiple accounts or by providing false information will result in forfeiture of the bonus and potential account suspension. Rich Queen reserves the right to reclaim any bonus or associated winnings if it determines that the promotion was claimed in bad faith or in violation of the stated conditions.
Rich Queen strongly encourages all players to engage with the platform responsibly and within their personal financial means. We provide tools and resources to help Filipino players manage their gaming habits, all of which are detailed on the Responsible Gaming page. If you feel that your gaming activity is becoming problematic, we urge you to make use of the self-exclusion and limit-setting options available through your account settings. Rich Queen will never encourage players to chase losses or to bet beyond what they can comfortably afford. Players who are identified as showing signs of problem gambling may be contacted by our team and offered support resources in line with our duty of care obligations.
Rich Queen reserves the right to suspend or permanently close any account that is found to be in breach of these terms and conditions, without prior notice and at our sole discretion. Grounds for suspension include but are not limited to: providing false registration information, engaging in prohibited conduct, failing identity verification, or being subject to a self-exclusion request. Upon termination, any pending withdrawal requests will be reviewed and processed or forfeited depending on the circumstances of the closure. Players who believe their account has been suspended in error may contact our support team to request a review of the decision. Rich Queen's decision following any such review shall be final and binding.
Rich Queen may update or amend these terms and conditions at any time, and the revised version will be published on this page with an updated effective date. It is your responsibility as a player to review these terms periodically to stay informed of any changes that may affect your use of the platform. Continued use of Rich Queen after any amendments have been published constitutes your acceptance of the updated terms. Where changes are material, we will make reasonable efforts to notify registered players via the contact details held on their account. If you do not agree with any updated terms, you should stop using the platform and contact support to close your account.
If you have any questions about these terms or your account, our support team is here to help Filipino players every day.
Visit the FAQ Create an AccountNow that you know how Rich Queen works, join thousands of Filipino players who enjoy sports betting, casino-style games, and live entertainment — all in Philippine pesos, all on mobile.