Your privacy matters to us. This page explains exactly what personal data Rich Queen collects from Filipino players, how we use it, and the rights you have over your own information. Please read it carefully before creating an account or using our platform.
When you create an account on Rich Queen, we collect the information you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment details. This data is required to verify youridentity as a Filipino player and to comply with our legal obligations under Philippine regulations. We may also ask for a government-issued ID or proof of address during the account verification process. All registration data is stored securely and is never shared with unauthorised third parties. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
As you use the Rich Queen platform, we automatically collect data about your activity — including the games you play, bets you place, pages you visit, session duration, and device information such as your browser type and operating system. This information helps us understand how Filipino players interact with our platform so we can improve performance, fix issues, and personalise your experience. We also collect your IP address and approximate location data to support fraud prevention and to ensure our services are accessed only from permitted regions. Activity data is retained for a defined period in line with our internal data retention policy and applicable Philippine law. We do not use this data to build profiles for sale to advertisers or external marketing companies.
All deposits and withdrawals made through Rich Queen are processed in Philippine pesos (PHP) and are recorded for accounting, fraud prevention, and regulatory compliance purposes. We collect transaction amounts, timestamps, payment method references, and status records for every financial activity on your account. Full payment card numbers or e-wallet credentials are never stored directly on our servers — these are handled by our trusted payment processing partners who operate under their own strict security standards. Transaction records may be retained for up to seven years in accordance with Philippine financial regulations. If you have questions about a specific transaction, our support team can assist you by referencing your account history.
When you contact our support team or respond to any communications from Rich Queen, we retain records of those interactions to help us resolve issues efficiently and improve our service quality. This includes messages sent through our support channels, feedback you submit, and any documents you provide during a dispute or verification request. We may also send you service-related notifications such as account alerts, withdrawal confirmations, and security updates — these are not marketing messages and cannot be opted out of while your account remains active. If you have opted in to receive promotional communications, you may withdraw that consent at any time by updating your account preferences. All communication data is handled with the same level of care and security as your personal registration information.
If you have any concerns about how your data is handled, our team is ready to help Filipino players every day.
Visit the FAQ Create an AccountWe use your registration data to create and maintain your Rich Queen account, verify your identity, process your transactions in PHP, and ensure your account remains secure. Without this data, we cannot provide you with access to our platform or process your withdrawals and deposits.
Activity and usage data helps us identify which features Filipino players use most, where technical issues arise, and how we can make the mobile experience faster and more enjoyable. We analyse this data in aggregate form and do not use it to make automated decisions that affect individual players without human review.
We monitor account activity and transaction patterns to detect and prevent fraud, money laundering, and other prohibited conduct. This is a legal obligation under Philippine regulations and is essential to protecting all players on the platform. Suspicious activity may be reported to the relevant Philippine authorities as required by law.
If you have opted in to marketing communications, we may use your contact details to inform you about new promotions, bonuses, and platform updates relevant to Filipino players. You can opt out of these messages at any time through your account settings without affecting your ability to use the platform.
We use behavioural data to identify players who may be showing signs of problem gambling and to offer appropriate support resources. This is part of our commitment to responsible gaming and our duty of care to all users on the Rich Queen platform. More details are available on our Responsible Gaming page.
Some data processing is required by Philippine law, including identity verification, financial record-keeping, and reporting obligations. We retain and process this data only for as long as legally required and handle it with the same security standards applied to all other personal information on our platform.
As a registered player on Rich Queen, you have the right to request a copy of the personal data we hold about you at any time. If any of your information is inaccurate or out of date, you may update it directly through your account settings or by contacting our support team. We will process access requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. There is no charge for making a standard access request, though we reserve the right to apply a reasonable fee for excessive or repetitive requests. Keeping your data accurate helps us serve you better and ensures your withdrawals and account communications reach you without delay.
You may request the deletion of your personal data by contacting our support team and requesting account closure. Please note that some data must be retained for legal and regulatory reasons even after your account is closed, including transaction records and identity verification documents required under Philippine financial law. Where full deletion is not possible, we will restrict processing of your data to only what is legally required. We will inform you clearly of what data is retained and for how long when processing your deletion request. Once the mandatory retention period has passed, your data will be permanently and securely deleted from our systems.
If you have any questions, concerns, or complaints about how Rich Queen handles your personal data, please contact our support team using the email address listed in the footer of this page. We take all privacy concerns seriously and will respond to your enquiry as promptly as possible. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant Philippine data protection authority. We are committed to resolving all privacy-related issues fairly and transparently, in line with our obligations to Filipino players and applicable law. Your trust is important to us, and we will always work to address your concerns in good faith.
Now that you know how Rich Queen protects your data, join Filipino players who enjoy sports betting, casino-style games, and live entertainment — all on mobile, all in Philippine pesos.